Client Money Handling Procedures

As members of Propertymark, our Client Money Handling Procedures can be found within the Propertymark Conduct and Membership Rules, which can be viewed here:

Propertymark Client Rules & Membership

Client Money Protection Certificate

"Have just completed the sale of my flat in Richmond. Major Son and Phipps made it all possible from the original description and photos right through to arranging for someone to clear the flat of unwanted stuff. This is all the more impressive since I had moved to Spain. They were happy to explain things and execute changes on request, all achieved through the magic of email. The impact of the COVID-19 lockdown seemed to be the last straw but they cajoled and coaxed both parties through to a successful conclusion. Excellent!"

John A, Church Road
- Sales

"Very friendly and helpful team, a great experience"

Laura
Richmond

"Major Son & Phipps have been my letting agents for 14 years, having been recommended to me by a friend. I have had a very easy and happy relationship with them throughout and am really rather sad to be parting company with them as I have sold the house in question, which they sold for me in 2 days flat. If I knew of anybody to recommend them to I would. I shall miss them."

Miss Elliott
Richmond

"Very efficient service with plenty of communication, always friendly and happy to help."

Martin - Church Road, Richmond
Richmond - Sales

"Major Son and Phipps took on the sale of our garage in Richmond. This was a real challenge as there were major gaps in the documentation. The team were persistent in getting all the information which resulted in a successful sale. He is a very skilled negotiator and liaised very diligently with all parties."

Client Money Handling Procedures

John A, Church Road - Sales

"Very friendly and helpful team, a great experience"

Laura Richmond

Miss Elliott Richmond

"Very efficient service with plenty of communication, always friendly and happy to help."

Martin - Church Road, Richmond Richmond - Sales

Radhika - Cardigan Road, Richmond Richmond - Sales

John A, Church Road
- Sales

Laura
Richmond

Miss Elliott
Richmond

Martin - Church Road, Richmond
Richmond - Sales

Radhika - Cardigan Road, Richmond
Richmond - Sales