Client Money Handling Procedures

As members of Propertymark, our Client Money Handling Procedures can be found within the Propertymark Conduct and Membership Rules, which can be viewed here:

Propertymark Client Rules & Membership

Client Money Protection Certificate

"Lisa and Andrew have been a fantastic help throughout the whole letting process - thank you so much to all the team."

Charlotte Cornish - Richmond
Richmond - Lettings

"Very friendly and helpful team, a great experience"

Laura
Richmond

"Kelly and Lisa have been amazing since the beginning, friendly, helpful and made the process extremely easy. They reply quickly to queries and arrange assistance immediately. I would highly recommend the company."

Rhian B, Worple Street
Richmond - Lettings

"Major Son & Phipps made the whole experience of moving into a new rented home as easy and as painless as possible. Everything was delivered in good time and in good order, and if we have a problem then it is addressed and dealt with quickly and efficiently. Its small size is of great benefit to us as tenants, as we feel like we can always contact someone familiar with us and our property."

Anthony C
Richmond - Lettings

"Such a refreshing change! The experience with Major Son & Phipps was such a smooth and pleasant one. I actually think being a smaller agency - and around for so many years helps the customer. They handled everything (during covid) and I never once felt pushed or manipulated. That has sadly been my experience with other, more aggressive agents. In short all three people I dealt with were so easy to reach, clear, friendly and efficient. The whole thing went perfectly. I'd also add the property on their books was a brilliant one for me."

Client Money Handling Procedures

"Lisa and Andrew have been a fantastic help throughout the whole letting process - thank you so much to all the team."

Charlotte Cornish - Richmond Richmond - Lettings

"Very friendly and helpful team, a great experience"

Laura Richmond

"Kelly and Lisa have been amazing since the beginning, friendly, helpful and made the process extremely easy. They reply quickly to queries and arrange assistance immediately. I would highly recommend the company."

Rhian B, Worple Street Richmond - Lettings

Anthony C Richmond - Lettings

Nick G Richmond

Charlotte Cornish - Richmond
Richmond - Lettings

Laura
Richmond

Rhian B, Worple Street
Richmond - Lettings

Anthony C
Richmond - Lettings

Nick G
Richmond